1212 TESTER
Customer support

Need help with a testing order?

The quickest and safest channel is an in-app request, which gives operations the correct account, order number, and relevant history.

How to submit a request

  1. Open 12 Tester and sign in.
  2. Select the Support tab.
  3. Create a request, select an order where applicable, and describe the issue.
  4. Follow the operations response in the same request.

Order issue

Include the order number, current status, and the step you cannot complete.

Testing-link issue

Confirm that the opt-in link belongs to play.google.com/apps/testing and that the package name matches the app.

Payment issue

Provide the app-store transaction ID. Never send a full card number, bank OTP, or password.

Security report

Do not publish sensitive information. Create an urgent ticket and describe the potential impact.

Response time

Requests are handled based on impact and order status. Issues blocking an active testing cycle receive priority during operating hours.

Information you should not send

Do not send Google account passwords, OTPs, API keys, private keys, complete card numbers, or real end-user data from your app. 12 Tester operations does not need this information to handle an order.